HUUM Sauna Heater Stones

HUUM SAUNA HEATER STONES

We highly recommend using rounded stones in HUUM sauna heaters to complement the design aesthetic and enjoy a milder steam.  These sauna stones are rounded olivine diabase granite stones and are extremely durable - great for producing high, consistent heat.  

1 unit of stones is 33 pounds. Each stone is between 2 and 4 inches.    

Each unit comes in one box measuring 10'' x 16'' x 16'' weighing 35lbs 

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:

If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at orders@sunvalleysaunas.com.  

Damages:

Please inspect the packaging of your item(s) when they arrive. If you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrived damaged please send photos to returns@sunvalleysaunas.com and we will process an insurance claim on your behalf.

Cancellations & Refunds:

All claims for adjustments or shortages should be reported within seven (7) days of the receipt of the shipment by emailing returns@sunvalleysaunas. 

When returning HUUM products for any reason, you will be assigned an RGA (Return Goods Authorization) number. An RGA# will be issued within 24-hours for any uninstalled, new, in-box items purchased within 90 days. Return item(s) to: Returns Center, 511 Glenn Avenue, Wheeling IL 60090. Return value subject to equipment reconditioning fee of $65.00 plus component costs.

Returned HUUM products must be properly packaged to prevent loss or damage in transit. Once the product has been received and the RGA processed, a credit will be issued.

Customers receiving freight shipments must inspect the packages and note any damages on the bill of lading at the time of delivery. Only by doing this will HUUM be able to obtain a credit on your behalf.

Shipments refused at time of delivery without prior authorization will incur a 15% restocking fee.

If you received missing or damaged merchandise please notify Sun Valley Saunas within 48 hours of delivery in order for the issue to be resolved. Damaged items need to be kept in original packaging and our shipping department will arrange the damaged product to be picked up. Always save some sort of confirmation (tracking number, PRO number, or any sort of receipt) to obtain a full refund or exchange. If you are not completely satisfied with your new product simply return the merchandise with your invoice and we'll be 100% happy to offer a replacement, exchange, or refund providing the product is in new condition (was not used for sweating even once).

We work very hard to ensure that we offer the absolute best prices online.  If you find another online store that offers a lower price then us within six months of your purchase date please let us know and we will refund your original payment for the difference.  We want you to feel confident that you are getting the absolute best price for the product you are ordering.  If you find that our own website has a lower price for the same item you have ordered within six months of your purchase date we will refund the difference as well.

To request your partial refund simply e-mail us a link to the same product on our website, or on our competitor's website within six months from the date of your order and we will process the credit accordingly.

Our 100% Price Match Guarantee has some limitations:

• You must purchase the item from our website before requesting your Price Match Guarantee. 
• Promotions such as rebates and "buy one get one free" offers are not eligible.
• The item must be in stock on the competitors website. 
• The competitor must be an online store. They may not have a physical retail location.
• The website can not be a discounter or auction website (i.e. eBay, Overstock, etc.).  
• The competitor must be an Authorized Retailer of the product in question.  
• The Price Match Guarantee includes the item price and the shipping charges. It excludes sales tax.  

If you have any questions or comments about our Price Match Guarantee please get a hold of us via our "Contact Us" page.