Shipping & Returns
30 DAY MONEYBACK GUARANTEE
Return your sauna for any reason within thirty days. We are happy to provide a 30 day money back guarantee on all of our products (except for Dundalk Leisurecraft - all sales are final with those products). If you don't like your sauna, heater or other product for any reason, just reach out to us and we will get your return going at no cost to you. Keep in mind, though, you are still responsible for taking down the sauna and getting it packed back up. We will get the freight company to come back and pick it up once it's all packed up.
We can't take returns of items after thirty days. Even if the item sat unopened for six months we can't take it back.
ORDER CONFIRMATION:
As soon as you place your order you will receive an order confirmation e-mail or text - whichever you decided to go with at checkout. This means we received your order, pre-authorized your credit card or other form of payment, and are getting your order ready to ship out if it's in stock. If your order is on backorder or out of stock we will reach back out to you to see if you want to swap it out for something else or cancel your order. It's up to you. After your order confirmation you will receive tracking info.
ORDER SHIPMENT:
If your order is in stock it should ship out within a couple of days. During the winter and holidays there can be a delay of a few days. It's always best to call us before placing your order to get a better idea on timing.
As soon as your order ships out you will receive an email or text with tracking information. If you ordered a sauna, then your order will be delivered via freight. As soon as the freight delivery driver is close to your area they will give you a call to schedule delivery. This is an opportunity for you and the delivery driver to pick a day and timeframe that works best for both of you. If you have any issues getting your order delivered please do not hesitate to reach out to us at info@sunvalleysaunas.com.
We offer free shipping on all orders unless you are ordering just stones. Free shipping includes curbside delivery. The delivery company will not put your order in your house or garage and they will not set it up for you.
DAMAGES:
Inspect the packaging of your order when you get it. If you notice any damage make a note of the damage with the delivery driver, take pictures and reach out to us. If your order arrived damaged we will provide replacement components free of charge.
If your order is damaged to the point that it's not even worth it to keep it, please refuse delivery and we will send you out another item free of charge. Again, it's best to take pictures in this situation.
Dundalk Leisurecraft - All Sales Final
To reiterate - all purchases of Dundalk Leisurecraft saunas are final. We cannot take returns of Dundalk Leisurecraft saunas.
